AFTER SALES POLICY
Shenzhen MMUI CO.,Ltd Mall provides you with a 7-day return, 15 day exchange, and 1-year
warranty from the date of purchase
Seven day no reason return policy
Within 7 days from the date of receipt of the goods, as long as the packaging and accessories are intact and do not affect the secondary sale of the goods, customers can apply for an unconditional return or exchange, and the return or exchange shipping cost will be borne by the user.
Seven day no reason return policy
All products are equipped with lifelong maintenance services. If there is a "performance failure" within one year from the date of receipt of the goods, you can contact the official Le Guang to enjoy maintenance services Materials and labor costs will be charged for a minimum of one year.
Replace in 15 days
From the 8th to the 15th day after receiving the goods, due to product quality issues or performance failures, you can choose to replace the product with the same model, specifications, and price or repair it, and the shipping cost will be borne by the seller.
Seven day no reason return policy
1-year limited warranty: From the date of receipt, customers can enjoy limited free repair services for quality issues within 1 year.
To protect your legitimate rights and interests, please pay attention to the following
information
In order to obtain the rights of "repair, replacement, and return" provided by Shenzhen MMUI CO.,Ltd., please:
During the validity period of the three guarantees, users must provide a purchase voucher. If a valid purchase voucher cannot be provided, the warranty will be free for one year starting from the 90th day after the factory date.
Please bring the purchase voucher when repairing (if the invoice must be filled out completely and stamped with the official seal by the sales unit, and cannot be altered, otherwise it is invalid).
If the replacement conditions are met, only replace the faulty part. Other items will not be replaced. If they meet the return criteria, the purchase voucher (invoice or receipt copy) must be retrieved at the same time.
special note
1. When the product is returned for repair due to water ingress or serious human damage, the repair unit and the user must first sign a relevant repair agreement. Otherwise, our company will consider the user to have waived the repair.
2. If a product has both quality issues and human damage, it will no longer enjoy warranty rights. However, our company provides repair services, but material and repair fees will be charged depending on the extent of the damage.
3. The product needs to be repaired for a fee, and the non warranty reason must be indicated on the repair record or fee invoice/receipt, with the user's signature and approval.
4. If our company has another advertising commitment approved by the headquarters on the official promotional platform, the company must comply with the commitment within the effective area and effective period indicated in the advertisement.
